In-house Vaccinations for Residents of Setagaya Ward

For you, your loved ones,
your community and for everyone.

COVID-19 vaccines help protect you, your loved ones, and your community
— they also help protect society as a whole.

Dear Residents of Setagaya Ward,

Rakuten Group, Inc. is providing in-house vaccinations with the aim of helping to stop the spread of COVID-19 and encourage the resumption of economic activities by creating a safe environment where people can receive vaccinations quickly and safely. This in-house vaccination is being conducted under government guidelines for in-house vaccination and to provide an opportunity for vaccination to neighboring residents and businesses that have difficulties in conducting their own in-house vaccination programs in mind.

The vaccination supply is adjusted and determined based on the number of vaccinations conducted under the in-house vaccination.We have been able to conduct in-house vaccination efficiently on a large scale without any losses; Vaccines for in-house vaccination is supplied weekly based on vaccinations conducted and our vaccination slots are added accordingly.

We have a good prospect for vaccination supply to conduct in-house vaccination for essential workers of Setagaya Ward and Residents of Setagaya with the coordination and support of Setagaya Ward. Please note that the Pfizer Vaccine is used for large-scale vaccination led by municipalities and the Moderna Vaccine is used for in-house vaccinations. These vaccines are not interchangeable and Rakuten’s in-house vaccination uses Moderna Vaccine. If you receive the Pfizer Vaccine during your first vaccination, you cannot receive the Moderna Vaccine for your second one.

A company who wishes to conduct in-house vaccination needs to secure necessary resources such as partnering with a medical institution, securing a venue and organizing manpower required to deliver 2 doses of vaccination to over 1000 people. Since in-house vaccination provides opportunities for people including neighboring residents and affiliated companies to be vaccinated and reduces workloads for the vaccination in the area, governments call for cooperation to implement in-house vaccination have been made.

This in-house vaccination is conducted within the municipal government’s vaccination plan. Under this program, vaccination supplies are determined based upon size of the venue, number of employees and medical institution involved and expected demand for the in-house vaccination and the supply is approved by the government. Therefore, the in-house vaccination is conducted under limited supply and resources. Nonetheless will make every effort to ensure that everyone who wishes to be vaccinated receive the vaccination as soon as possible and thus, benefit society.

Overview of In-house Vaccinations for Residents of Setagaya Ward

Who is eligible?

Residents of Setagaya Ward, who are* 12 years or older
*Please note this offer is only for those who have received the vaccination ticket from Setagaya Ward.Those who reside in other wards are not eligible for this program.
※For recipients from 12~ 15 years old, please refer to instruction from Setagaya Ward: 12~15歳の方のワクチン接種について

Reservation Dates

From August 2nd~
*Reservation begins from August 1st 8:30 a.m.
*Please check all available slots on the system.
*Please note reservations may close without advance notice.

How to make a reservation

Please make a reservation from the Setagaya Ward Reservation System, or call the Setagaya Ward Novel Coronavirus Vaccine Hotline. You can reserve both dates (1st & 2nd dose) at the same time.

Setagaya Ward Reservation System

● Hotline (Setagaya Ward Novel Coronavirus Vaccine Call)
Weekdays: 8:30am – 8pm, Weekends/Holidays: 8:30am – 5:30pm

Vaccination Fee

Free of Charge

Vaccine Information

Vaccine to be used: Moderna Covid-19
Vaccination frequency and Interval:2 times (with a 4 week interval between the 1st and 2nd vaccination)

For more information regarding the Moderna Covid-19 Vaccine, please access this link below:


In-house vaccination is conducted at Tokyo: Futako Tamagawa, Rakuten Crimson House

〒158-0094 1-14-1 Tamagawa, Setagaya-ku, Tokyo

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English Guide to Rakuten Crimson House (Head office)

  1. guide1

    Walk toward the East exit.

  2. guide2

    Keep walking through the square. (2mins)

  3. guide3

    Now you see the bus terminal on your right. Keep going straight. (1min)

  4. guide4

    Take the stairs or escalator to the second floor. (1min)

  5. guide5

    Walk along the “TSUTAYA ELECTRICS” building. (0.5min)

  6. guide6

    Now you see the lift on your left, and entrance for “TSUTAYA ELECTRICS” on your right. Keep going along the street. (0.5min)

  7. guide7

    You’ll see the building in the back of Rakuten Mobile shop –this is Rakuten Crimson House. (0.5min)

  8. guide8

    Walk straight ahead WITHOUT entering the building. You’ll find the escalator and please take it to the third floor.(Arrival)

Reservation process

  1. Please reserve through the Setagaya Ward Reservation System or through the hotline
    *You may reserve for both the 1st and 2nd doses at the same time.

    Setagaya Ward Reservation System

    ● Hotline (Setagaya Ward Novel Coronavirus Vaccine Call)
    Weekdays: 8:30am – 8pm, Weekends/Holidays: 8:30am – 5:30pm

  2. Fill in the required information of the recipient(s) of the vaccination

  3. Prepare all required documents. See the checklist from here

  4. Come to the venue and receive the vaccination

  5. Come to the venue for the 2nd dose 4 weeks from the date of the 1st dose.

Important Notes on Reservation

  • You must take both doses, the 1st dose and 2nd dose, at the Rakuten Crimson House.
  • Your 2nd vaccination will be automatically reserved 4 weeks after your 1st dose; please note that if you receive your 1st dose on a Monday, for example, your 2nd dose will be reserved on Monday as well. (You will not be able to choose a different date)
    *If you need to cancel your reservation, cancel through the Reservation System or call the cancellation hotline (0120-513-260)
  • If you have already taken your first dose elsewhere, you cannot apply for the in-house vaccination at Rakuten.
  • Please note that reservations may close without advance notice.
  • Please note we may need to cancel your reservation depending on factors such as vaccination supplies.
  • Note that there are those people who cannot be vaccinated and those who may require an additional level of caution depending on their underlying medical conditions and other factors, etc. Please make sure to carefully read though the information provided below before making reservations and consult your family doctor if necessary.

Check in advance

What to wear on the day of the vaccination

There is no changing room available on site. Please wear short-sleeve or sleeveless clothing so that you can fully expose your shoulders, so that the vaccination can be completed smoothly.

What to bring on the day of the vaccination

  • Filled out Pre-vaccination Screening Questionnaire.

    The questionnaire is mailed together with your vaccination ticket. Download the questionnaire here or use the questionnaire from Setagaya Ward. Please print it out and fill it in before you arrive at the venue.
    *Note Ministry of Health, Labour and Welfare requires that the Japanese language questionnaire be used.
    *(For Reference English Pre vaccination Screening Form)

    For your 2nd dose, please download the questionnaire and print it out before you arrive at the venue. In case that is difficult, please come to the venue early so that we can provide you with blank questionnaire to complete.

  • Public documents that can verify your name and current address such as

    • My Number Card
    • Driver’s License
    • Health Insurance Card
    • Residence Card
    • Special Permanent Resident Certificate
    • Medical Insurance Card for the elderly
    • Long-term Care Insurance Certificate
    • Notification of Payment of Welfare
    • Disability Certificate
    • Pension Book
    • Basic Resident Register with photo

    *At the reception desk, we will check if the address on your ID is the same as on the pre-vaccination screening questionnaire.
    *Please note that a passport and certificate of residence, my number notification card, seal certificate is not an acceptable form of identification in this case.

  • Your health insurance card

  • Medication Handbook

    *Please bring this with you only if you are currently taking any medication.

  • Your vaccination ticket

    Ticket issued by the Setagaya-Ward office is required for the 1st & 2nd Dose.
    Please note that you will not be able to get vaccination without vaccination ticket.

In-house Vaccination Flow

  1. 1

    Check your belongings

    Check items necessary for vaccination

  2. 2


    • Confirm Reservation
    • Confirm ID
    • Refill Prevaccination Screening Questionnaire if it is incomplete
  3. 3

    Pre-Check Questionnaire

    Check Prevaccination Screening Questionnaire

  4. 4

    Final Check Questionnaire

  5. 5


  6. 6

    Issue "Record of Vaccination for Covid-19"

  7. 7


    15-30min wait.

  8. 8

    Leave the venue

Covid-19 vaccines FAQ

At time of Reservation

  • I do not have a vaccination ticket, Can I still apply?

    The Vaccination Ticket from Setagawa Ward is required for the in-house vaccination.You need to be 18 years old or older.

  • When is the deadline for cancellation?

    Cancellation on the day before or on the day of the appointment is not allowed in principle except in cases of health conditions. The vaccine has a limited shelf life, so we must prepare the vaccine in advance of your appointment. If you need to cancel on the day before or on the day of your appointment, please contact the cancellation hotline (0120-513-260)

  • It seems like the slot is full. Is there a waiting list?

    There is no waiting list. Please reserve an open slot.

  • When will I get my second vaccination?

    The second vaccination will need to take place 4 weeks after the first.
    Please refer to the following page.

  • Can I get my second dose of vaccination in my local municipality?

    Please note that you must receive both the first and second doses at the same venue.
    *The type of vaccine is different between the vaccination at the local government and the vaccination at the workplace.

At time of vaccination

  • Can I get a certificate for my vaccination?

    Yes, there is a certificate sent with the vaccination ticket. It can be used as a record of certificate once you have taken the vaccination and the sticker of the vaccination is on the record of certificate.
    We will give you a paper certificate of vaccination after vaccination. Please keep it in a safe place so that you do not lose it.

  • Is there a parking lot?

    There is no parking lot we can provide. If you are driving, you will need use a paid parking lot. We encourage you to come by public transportation.

After Vaccination

  • I feel sick after the vaccination, where should I go for advice?

    If you feel sick in the waiting area after vaccination, please contact the nurse at the vaccination site.
    If you feel sick after leaving the waiting area or the vaccination site, please consult with your family doctor.
    If you experience any symptoms of adverse reactions after the vaccination, there is a call center where you can consult with a nurse or public health nurse.
    If you experience any symptoms of adverse reactions after the vaccination, please consult with a nurse or public health nurse at the call center.

    Tokyo Metropolitan Side Effect Consultation Center for New Coronavirus Vaccines
    Hours of operation: 24 hours a day (every day including weekends and holidays)
    Available Language: Japanese, English, Chinese, Korean, Vietnamese, Tagalog, Nepali, Burmese (Myanmarese), Thai, French, Spanish, Portuguese Burmese
    Vaccine Portal Site:

  • How can I be compensated in case of health problems caused by side effects?

    If the Minister of Health, Labor and Welfare certifies that the health damage was caused by the vaccination, you can receive relief (medical expenses, disability pension, etc.) based on the Vaccination Law.
    Please click below for details.


  • Inquiries

    For general questions, please reach out to the Setagaya Ward Vaccination Hotline (0120-136-652) For questions regarding the venue(such as lost and found)Please contact via the Inquiry form.